In today’s business world, the “face of the customer” is being integrated into every aspect of our business lives. From finance, through supply chain, the customer experience is becoming more and more prevalent as a driving factor for innovations and changes that companies are pursuing. StoneCross Group’s Customer Experience Transformation allows you to understand and define your true customer needs, buying patterns, and more, to shape your people, operations and technology solutions to deliver more value than ever before.

Why Stonecross Group:

One of the keys to creating the best customer experience possible, which will drive expansion and growth in your market, is to approach the experience from a holistic perspective. This means that you understand why your customers are choosing your company, over others, beyond the initial path to purchase. At SCG, we focus on more than just removing pain points to customers’s buying patterns, but moreover we approach these patterns with an understanding of your market, differentiators in your market space, an exercise to ensure that you truly understand the WHY behind the buying patterns, as well as operationalizing all the levers that are necessary to meet supply and demands created by the market. Below are some of the key components to our approach:

  • Ensuring you understand the true demand behind your customer buying patterns (voice of customer), such that we gain a deeper and more detailed understanding of what your customers truly desire and why they purchase
  • We baseline your company against your industry, as well as non-industry innovative leaders, to understand all of the operational, technical and functional capabilities that must be enabled to digitally drive a cheaper, simpler and quicker delivery of your goods or services to your end customers
  • After understanding all of the driving components around your customer buying patterns, and enabling innovative solutions to achieve ease of customer experience, your organization must have the appropriate operating model, IT solutions and people capabilities to deliver against your customer needs. As business, IT and supply chain experts, we will help enable all functions of your business to achieve your customers desired results
  • We solve your challenges; not deliver a cookie-cutter methodology. Our customized, results oriented, approach ensures that your organization understands all the driving factors in your customers behavior, utilizing the most organizationally innovative operating and technological solutions that both your needs, and your customers needs